Refund policy

REFUNDS, RETURNS OR EXCHANGES

We expect you to love your Teacup Cosmetics purchase. If something is not right for you, contact us within 7 days of delivery.

RETURNS AND EXCHANGES

Unopened and unused products in their original condition may be eligible for return or exchange when requested within 7 days of delivery.

Because cosmetics and personal-care products are subject to hygiene and safety concerns, opened or used products cannot be accepted as standard returns or exchanges.

That does not mean you are automatically stuck with a product that did not work for you. If you have opened or tried a product and are dissatisfied, contact us within 7 days of delivery. We will review the circumstances and may offer an appropriate resolution, which may include an exchange, store credit, replacement, or refund.

Approval of a return, exchange, credit, replacement, or refund is not automatic and will depend on the circumstances of the request.

Only one exchange per eligible item will be permitted.

Requests made outside the 7-day window are not eligible for return or exchange, except where otherwise required by law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item arrives damaged or defective, or if you receive an incorrect item, contact us within 7 days of delivery at customerservice@teacupcosmetics.com so we can review the issue and determine the appropriate resolution.

Do not send any item back unless Teacup Cosmetics specifically authorizes the return.

RETURN AUTHORIZATION

To request a return or exchange, contact:

customerservice@teacupcosmetics.com

If your request is approved, we will provide return instructions.

Items sent back without prior authorization will not be accepted.

Approval of a return or exchange does not automatically mean Teacup Cosmetics is responsible for return shipping or other costs. Any applicable shipping responsibility will be explained when the request is reviewed.

SALE AND CLEARANCE ITEMS

Sale and final-clearance items are final sale and are not eligible for standard return or exchange.

If a sale or clearance item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue.

REFUNDS

If a refund is approved, it will be issued to the original payment method after any required return has been received and reviewed.

Processing and posting times may vary depending on your bank, credit-card issuer, or other payment provider.

CANCELLATIONS

Orders cannot be canceled once placed.

Please review your order carefully before submitting it.

CONTACT

Questions regarding returns, exchanges, refunds, or order issues should be sent to:

customerservice@teacupcosmetics.com