Refund policy

REFUNDS, RETURNS OR EXCHANGES

Personal care goods (such as beauty products) are non-returnable/non-refundable due to hygiene reasons. 

HOWEVER, we want you to love your purchase and to feel confident every time you shop with us; therefore, we allow you to return/exchange products within 7 days of delivery/receipt for a full refund or free exchange (first exchange only). If you’re not completely satisfied with your product for whatever reason, our return and refund policy is designed to make the process as smooth as possible.

Outside this 7-day window, sales of products and/or services on this website are final.   "Sale/Final Clearance" items are returnable solely at our discretion.  THERE WILL BE NO EXCEPTIONS. 

Please inspect your order upon delivery and contact us immediately if the item is defective/damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

****************************************************************

To start a return/exchange, please contact us at customerservice@teacupcosmetics.com as soon as possible.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package to:  Teacup Cosmetics, 9200 NW 39th Avenue, Suite 130-1005, Gainesville, FL  32606  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, it can take time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@teacupcosmetics.com.

NOTE:  Items sent back to us without first requesting a return will not be accepted. 

Contact us for any return question at: customerservice@teacupcosmetics.com.